Support Center

Is MyWrapper® Platinum compatible with Windows 7?
How can I add another photo to my wrapper? I want to spread them out and put text between them so I can't simply scan them both as one image.
I can't read the manual. How do I get a copy of Acrobat Reader?
What kind of paper do you need for the wrappers?
What kind of graphic files can I import to put on the wrapper?
Where can I get a good cutting board to cut out the wrappers?
Will MyWrapper® Platinum work with the Windows XP system?
What kind of program is this (Lotus, etc)?
Can you edit the graphic designs?
How easy is it to import graphics from another program?
Does MyWrapper® Platinum include templates for all candy bar sizes?
Does MyWrapper® Platinum include cut lines?
What happens if I place a graphic or text on my wrapper design and then change my mind about either the candy bar I'm using or the design I have selected?
How many graphics and suggested sayings does MyWrapper® Platinum currently include?
How do I use MyWrapper® Platinum if the occasion I want is not listed in the drop down list?
Am I allowed to use your software and sell the wrappers or candy with the wrappers?
Why is the MyWrapper® website printed on the completed wrapper?
What printer should I use?
How many wrappers will MyWrapper® Platinum print on a single sheet of paper?
How do I make sure I have the latest version of MyWrapper® Platinum or MyWrapper® Gold?
When trying to export as a metafile, I keep getting the error 'Canvas does not allow drawing' When I export as a metafile wrapper or sheet, without getting an error, the file ends up corrupt with the right portion on the left and the colors reversed. What can I do?
How do I use the background graphics from MyWrapper® Gold with MyWrapper® Platinum?

Is MyWrapper® Platinum compatible with Windows Vista or Windows 7?

The answer is yes, MyWrapper® Platinum has been reported to look really great in Vista and in Windows 7 and works just fine.

How can I add another photo to my wrapper? I want to spread them out and put text between them so I can't simply scan them both as one image.

The answer is pretty easy if you have a graphics program that allows you to crop a JPG graphics file.

When you crop a photo, you use a tool within a graphics program that lets you select the area of the photo you want to keep and remove the rest. Programs such as Adobe Photo Shop, Adobe Illustrator, Coral Draw and many others have this capability and much more. Unfortunately, they are also fairly expensive.

If you don't already have a graphics program you can get a simple but FREE photo editor from Hewlett-Packard.

OK. Now that you understand how to crop and you have a graphics editor that will do the job, here's all you have to do.

Start MyWrapper® Platinum and select your wrapper type and graphic background.
Bring in your first photo image either from a file or by scanning as you normally do.
Move and resize the photo so that it's exactly where you want it and is the final size you need. Once you go to the next step, you will not be able to change the size or location of the first photo. (Tip: Save the project at this point before going to the next step so you can repeat the process from this step if you need to resize or move the photo and will only find out much later in the process).
Export the wrapper (File > Export) as a Jpeg file selecting the highest resolution and a scale factor of 1.
Open your graphics program and load the Jpeg file you just saved.
Crop the graphic to remove the top "white space" where the glue is normally applied. At this point you can add additional photos using your graphics program or you can do it in MyWrapper® Platinum.
After finishing the previous step, save your file
Return to MyWrapper® Platinum and click on the "Open" button in the "Select Background Design" section. Select the cropped Jpeg file, e.g., two_photo_wrapper.jpg. Your wrapper will look just like it did in Step 3. The difference is that the design, including the first photo and any additional photos you added, is now all part of the background.
If you did not add additional photos in your graphics program you can now import another photo as you normally do and move and size it as desired.

That's it. You can now add the text you want and you are finished. If you need to add more than two photos to your wrapper, simply repeat steps 3 through 9 as many times as needed.

I can't read the manual. How do I get a copy of Acrobat Reader?

To get a free copy of the Adobe Acrobat Reader, click on the Adobe icon following this answer. When you get to the Adobe site, look for the Downloads heading and click on the "free Adobe Reader" link.

What kind of paper do you need for the wrappers?

You can use the standard 20 pound printer paper that you normally use with your color printer. We recommend the higher brightness (about 105 to 113 brightness) paper for a slightly better appearance. You can find this at your stationary store in a 500 sheet ream. It's normally a 24 pound paper. We have also found that the HP Presentation Paper - Matte Finish (about 34 lb) works really well and is still light enough to wrap easily around your bars. We also find that pastel or other colored paper suitable for your color printer can also be used with great results. A number of our customers have recommended Hammermill OfficeOne Business gloss. It is about a 32 pound paper with a 94 brightness and comes in 300 sheet reams. Unfortunately, we have learned that this paper has been discontinued but there may still be some left at your local stationers.

For making placecards or tents you should use a slightly heavier card stock. We have found that cover stock is excellent for these applications.

What kind of graphic files can I import to put on the wrapper?

You can directly import .JPG, .GIF and .BMP files for either the background or as the inset photo/graphic. Most digital cameras produce .JPG files. These may be used without editing. You can also use any graphic file that you can open and copy to the Windows clipboard

Where can I get a good cutting board to cut out the wrappers?

We offer high quality cutting boards from Fiskars. You can see them in our store area. These cutting boards are particularly good because they feature a replacable rotary blade. This type of cutter totally eliminates the safety hazards associated with the guillotine types of cutters.

Will MyWrapper® Platinum work with Windows 7?

Yes. MyWrapper® Platinum works with Windows 95, Windows 98, Windows ME, Windows 2000, Windows XP, Windows Vista and Windows 7. The only glitch we have found is that when you download new designs from the Wrapper Club, the program does not automatically restart and you must double click on the icon to start it.

What kind of program is this (Lotus, etc)?

MyWrapper® Platinum is a stand-alone software program and does not need to have any other program installed on your computer. It has its own built-in set of graphics and databases.

Can you edit the graphic designs?

No. The graphics included with the software are all copyrighted and cannot be modified. However, any other graphic, photo or logo you choose to add to a wrapper may be modified as you see fit so long as you do not violate copyright restrictions.

How easy is it to import graphics from another program?

You can import any .JPG, .GIF, or .BMP directly. If you have your graphic in an .AI, .PSD, .EPS, png or other format simply open the graphic in whatever program you normally open it with. Then save it to the clipboard, go to MyWrapper® Platinum or MyWrapper® Gold, click on Edit and select your choice to paste it as a background or as an inset photo/graphic.

Does MyWrapper® Platinum include templates for all candy bar sizes?

MyWrapper® produces wrappers for the Ghirardelli 1.25 oz, Ghirardelli 3.0 oz, Ghirardelli 3.5 oz, Hershey with almonds 1.45 oz, Hershey standard 1.55 oz, Nestle Crunch 1.55 oz, Mr. Goodbar 1.75 oz and any other candy bar having physical dimensions close to these. It also has Kit Kats 1.5 oz, miniatures, Life Savers, a number of nutrition and other bars and a utility for designing a wrapper for any bar, jar, can, bottle or any other item you may wish to use. You can even use it to make bumper stickers.

We have also added a large number of downloadable templates to our website for items such as water bottles, paint cans and paint can lids, many more candy bars, wine bottles, votive candles and much more. Click here to be taken to the page containing these new templates.

Does MyWrapper® Platinum include cut lines?

The only cuts needed with MyWrapper® Platinum are around the outside of the wrapper. Cut lines are printed at the corners for your convenience.

What happens if I place a graphic or text on my wrapper design and then change my mind about either the candy bar I'm using or the design I have selected?

Should you decide to change the wrapper design or the candy bar, all graphics and text which you have entered are preserved and subsequently displayed on the new selection. The only way to lose the information is to close the design without first saving it.

How many graphics and suggested sayings does MyWrapper® Platinum currently include?

MyWrapper® Platinum comes with about 1,000 graphics and 1,000 suggested sayings. New graphics are available to add to the program.

How do I use MyWrapper® Platinum if the occasion I want is not listed in the drop down list?

There are numerous categories not assigned to specific occasions. You can use any design from these categories or in fact any design from any category for any occasion you wish, listed or not. For example, you could take a design listed for Birthday and use it for Confirmation simply by entering the text suitable to a confirmation. One of our customers, for example, used a design from the Anniversary collection for favors for their wedding reception.

Am I allowed to use your software and sell the wrappers or candy with the wrappers?

There are no restrictions, royalties or other fees required once you have purchased our software. You are perfectly free to create and sell your wrappers with or without the candy. The only thing we ask is that you leave the original manufacturer's wrapper on the candy as they have told us that this ensures that the candy will always have the ingredients available and protects the flavor and quality of the candy. Your wrapper paper will not qualify under FDA guidelines for barrier paper for use with food products.

Why is the MyWrapper® website printed on the completed wrapper?

MyWrapper® Platinum was created for individuals wanting an easy way to create their own favors. By including our web address and copyright notice we were able to consider this as a part of our advertising budget and thus sell the software at a considerably lower price than if we were selling a software tool to candy wrapping professionals. Just consider the several hundred dollar investment required to obtain the privilege of purchasing partially printed wrappers from other companies and you quickly see what a bargain MyWrapper® Platinum is. To our surprise many customers have turned out to be professionals. Consequently we redesigned the software so both MyWrapper® Platinum and MyWrapper® Gold provide the means to remove our copyright information.

What printer should I use?

You may use any color inkjet or laser printer.

How many wrappers will MyWrapper® Platinum print on a single sheet of paper?

The number of wrappers that can be printed on a sheet is determined by two factors. The first is the size of the wrapper. The second is determined by how close to the edge of the page your printer is capable of printing. On most printers, MyWrapper® Platinum prints one Hershey standard crimped end wrapper or 15 miniatures or 130 kisses on a sheet of paper. If you cannot print this many, try to find a setting to reduce the margin for your printer. This should be explained in your printer manual. If there is no setting for reducing the margin, contact your printer manufacturer and see if they have a more recent print driver which would allow you to print closer to the edge of the page.

How do I make sure I have the latest version of MyWrapper® Platinum or MyWrapper® Gold?

First make certain you are connected to the Internet. Start MyWrapper® Platinum or MyWrapper® Gold and click on "START A NEW WRAPPER" to open the main screen. If you are in the middle of creating a wrapper, save your work before continuing. Click on "Help" on the Menu Bar and then click on "Auto Update From The Web!" If a later version of MyWrapper® Platinum or MyWrapper® Gold is available a message will appear on the screen asking if you wish to update. Click OK and the update process will automatically begin. At the end of the installation process you just click to let the program restart. There is no need to restart your computer so you need not worry about other programs you have running.

When trying to export as a metafile, I keep getting the error "Canvas does not allow drawing" When I export as a metafile wrapper or sheet, without getting an error, the file ends up corrupt with the right portion on the left and the colors reversed. What can I do?

This problem is associated with older operating systems such as Windows 98 and Windows ME. It will go away when you upgrade to Windows 2000, Windows XP or whatever the next release of Windows is called. It is a consequence of how the Windows operating system allocates resources.

How do I use the background graphics from MyWrapper® Gold with MyWrapper® Platinum?

You can very easily use the designs from MyWrapper® Gold with MyWrapper® Platinum.

Start MyWrapper® Gold and find the background graphic you wish to use.
Mouse over the thumbnail and note the name of the graphic.
Start MyWrapper® Platinum.
Click on the Open button to open a graphic background and go to C:\Program Files\MyWrapperGold\Graphics.
Find the graphic you wish to use and click on the Open button.

You do not need to follow this procedure for any of the graphics in the graphics packages available for MyWrapper® Gold as they are all included in MyWrapper® Platinum.

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I received the program today and I absolutely LOVE IT! This is the second program that I have purchased from you and I love them both.

Ava L'Herisse
Gretna LA

What a wonderful product you have!

Karen Barrett
North Versailles, PA

I just want to say you are the nicest person I have ever dealt with from any company. You are so helpful to me and patient.

Cheryl Stern
Warwick, RI

We are using the software for a lot of school projects and fund raisers. The kids have really enjoyed their personalized candy wrappers!

Becky Truemner
Handy Middle School Bay City, MI

This is the best software program that is on the internet. I have tried other programs but they are not easy to use at all.

Jiles P. Richardson
Spring Valley, CA

I wanted to write you a letter to "THANK YOU" so very much for all your help. I was looking in to starting my own wrapper business for extra income when I was referred to you by a couple of people who said that your product was great and the support was incredible, so I decided to find out for myself.

Joanne Bates
Selden, NY

I tried the demo and immediately went back online to buy the actual version. I used it to create and prepare a unique gift to give to all of the people that attended a teacher retirement party. I loved what I was able to do.

Beth Carlisle
Ashtabula, OH